Privacy statement

1. Who are we?

We are ZLATARNA DODIĆ d.o.o., Avenija Dubrava 2, 10 040 Zagreb, Croatia (hereinafter: „ZLATARNA DODIĆ“).

You can contact us through contact forms on our website, through email info@zlatarna-dodic.hr or by post at Avenija Dubrava 2, 10 040 Zagreb, Croatia.

2. What does this Statement of Safety and Privacy cover?

This Statement applies to our website www.zlatarna-dodic.hr and other services we provide (hereinafter referred to as “Services"). The Statement of Safety and Privacy refers to the personal information and general information we collect from you while using the Services.

We respect your privacy and we process personal data only in accordance with the applicable privacy provisions and the EU privacy policy.

ZLATARNA DODIĆ collaborates with trusted partners such as Google LLC for analytical tools (hereinafter referred to as “Partners").

For personal information covered with this Statement of Safety and Privacy used by the website, ZLATARNA DODIĆ is the data controller in accordance with the General Data Protection Regulation (GDPR).

3. Data we collect

When you make a purchase in our store, as part of the sales process, we collect personal data you provide such as your name, surname, address, city, contact number, email address, name of the company and your ID number (if you need Invoice R1) when you shop as a guest or if you register and open a User account, we then collect your Username and password as well. The password is save in encrypted form in our base so it is not available to us. You are in charge of keeping the mentioned information and we ask that you do not share that information with anyone.

All the above mentioned data is protected with your use account password. If you are shopping as a guest, your information will be visible to us as owners, on a one-time basis, during shopping, and will not be publicly published anywhere.

While you are using our websites, we can collect technical information on the devices you are using to access our sites, including: internet/mobile network (including your IP address), the make of your mobile phone, the operational system you are using, browsers you are using. All the above mentioned data of our Users do not disclose and personal information.

Email marketing (if applicable): with your permission, we can email you about our store, new products and other updates.

Payments:

If you choose to pay with credit cards, we will direct you to our partner Corvus Pay, where card payments are made, and to PayPal. Communication between us and their platform is encrypted as well as the payment process on their site. When entering data on their interface, data is encrypted through the PCI-DSS.

All credit card payments comply with the standards set by PCI-DSS and are managed by the PCI Security Standards Council, which is the common effort of brands such as Visa, MasterCard and Discover.

PCI-DSS requirements help secure the management of credit card information collected from our store and its service providers.

If you participate in competitions or other marketing activities, we collect the data you provide us, such as your name and surname, address, date of birth, contact number, email or the name of the store you most often buy).

While using our webpages, we can collect technical information on devices used to access our page. Including: Internet and/or mobile connection (including the IP address), the make of your mobile phone, the operational system you use, type of browser. All above mentioned information of our customers are confidential.

Marketing e-email messages may be sent to you, with your permission, containing information about our jewelry stores, special offers, new activities, and other news.

4. How we collect information about you?

We can collect, process and use your information in the following situations:

Information you provide while using the services
Information we get when you contact us through email or provided online forms.

We use cookies to collect information about you and store your selected settings online. Cookies are text files that contain small amounts of information that is downloaded to your device when you visit the web site. When you visit the site again, the cookies return to the relevant web site. This is useful because this web site allows you to recognize your device. For more information about cookies, visit www.allaboutcookies.org

We use the following cookie categories on the page:

Category 1: Session cookies

These cookies are necessary to allow you to navigate the Site and use its features. Without these cookies, we cannot provide the services you have requested.

Category 2: Persistent cookies

These cookies remember your selections. Such data can then be used to provide you with the experience that is more appropriate to your choices and site visits that is tailored to your needs and habits. Information collected by these cookies may be anonymous and these cookies cannot track your browsing activity on other web sites.

Category 3: Third person cookies

Google Analytics – a site visit analysis service and content enhancement

These cookies collect information about how people use the site. For example, we use these cookies to help us understand how Users come to the site, view or use the Site, and to point out the details we can improve such as navigation and User experience. These cookies collect all information collectively and hence such information is anonymous.

If you want to delete any cookies already on your computer, on the web browser, in the help and support section, see the instructions for finding a file or directory that stores cookies. Keep in mind that by deleting cookies (or disabling future cookies), you may not be able to access certain sections or page features.

5. How do we use your information?

Your information is processed exclusively for the purpose of providing the service you need, to fulfil or legal obligations (for example “Accounting”) or for other purposes necessary to keep you informed so we can protect you from fraud. For all other purposes we will always ask for your permission and offer the possibility to withdraw the permissions at any moment.

Your personal information can be revealed if required by law or if you violate our Terms of use.

6. How do we manage your information?

The data you submit via the website is located on a server located within the European Union and only we, as owners, have access. The server regularly carries out personal data protection measures against unauthorized or unlawful handling, accidental loss of destruction or damage. The server is located in high-quality access control and security systems.

How long do we use your data?

We keep personal information as long as necessary to meet the obligations covered by this Statement of Security and Privacy. In exceptional cases, when required by law, accounting or other legal rules / obligations, the deadline for the retention of your data may be longer than mentioned. If we no longer have reason to keep your data, it will be deleted or destroyed.

Your data is stored as long as you use our services. If you choose to stop using our services, certain information collected about you will remain with us in order to meet our tax, legal and accounting obligations.

How can you withdraw your consent?

You may withdraw your consent to be contacted, for continuous collection, use or disclosure of your information at any time through the privacy center or by contacting us at: info@zlatarna-dodic.hr

7. How do we use your data?

The collected data is used in the following ways:

In order to fulfill our obligations regarding providing services
In order to ensure the effective functioning of the computer service or any other device you are using
In order to provide you with information we feel is relevant to you, such as email notification about service-related issues
To assess the effectiveness of our marketing activities and improve the quality of our marketing
For tax, legal and accounting purposes;
For the purpose of the liability defined by the European Union legislation (GDPR).

8. Sharing information

We do not share your information with third parties. There are exceptions, in the case of our Partners, when we share the most basic information needed to help us fulfill our obligations towards you. Partners may therefore have a potential or genuine access to limited information about you and process them on our behalf. Their official name is data processors: e.g. Analytical tool vendors (Google).

Your data may be processed, stored and transferred outside the country of residence or the European Union, to the United States. Privacy laws in that country may not have the same level of protection as your state or the European Union. Whenever we share your personal information outside the European Union, we do so on the basis of the standard contractual clauses of the European Union which are legally valid measures that allow us to transfer your data and ensure that they are adequately protected.

9. Miscellaneous

Please be aware that we are subject to various laws and that we are authorized to share your personal information at the request of the governmental authority or some other form of legal obligation. In the case of reorganization or transfer of ownership of the Service we have the right to transfer your personal information to a third party that will protect them at least to the same extent as we do in this Statement of Safety and Privacy.

Links

When you click on a link in our web site, it can transfer you from our site. We are not liable for the practices of other websites regarding privacy and we encourage you to read their statements about privacy.

10. Your rights

According to the European Union laws, you have additional rights regarding the protection of personal information, therefore, depending on the place of your residence, you might have some or all of the following rights:

Access to information we have collected about you
Request erasing your personal information from our system
Request updating/changing your personal information
Request limiting the processing of your information
Request your personal information to be transferred to a third party
File a complaint to a competent body for the protection of information.

The right may be exercised through contacting us on: info@zlatarna-dodic.hr

11. Changes of the Statement of safety and privacy

We reserve the right to make changes to this Statement of Safety and Privacy if we consider that this is necessary for legal reasons. In that case, we will post changes on our website. Also, we will update the “Last Changes" section. After we change the Statement of Security and Privacy, it becomes effective immediately after it is published. If you do not agree with these changes, please stop using our services.

QUESTIONS AND CONTACT INFORMATION

If you want to access, correct, modify or delete any personal information we have about you, register a complaint or simply request more information, contact our privacy officer at info@zlatarna-dodic.hr

Last Changes
December 15, 2020

CUSTOMER DATA PROTECTION

Web Shop ZLATARNA DODIĆ undertakes to respect the anonymity and privacy of the ZLATARNA DODIĆ Web Shop User, and shall use and process the data exclusively for the purposes specified in these Terms. The ZLATARNA DODIĆ Web Store can collect personal information of a User such as their name, address, city, telephone number or e-mail address only if the same User voluntarily submits them to the ZLATARNA DODIĆ Web Store. The ZLATARNA DODIĆ Web Shop is not responsible for any damages that may arise as a result of improper or unauthorized use of the User’s information if they are not in the ZLATARNA DODIĆ Web Shop domain. If a User suspects the unauthorized use of his or her data, they should promptly inform the ZLATARNA DODIĆ Web shop at the following e-mail address: webshop@zlatarna-dodic.hr.

ZLATARNA DODIĆ Web Shop will use the data exclusively for the purpose of fulfilling the terms of the contract and for a better insight and understanding of individual needs and demands of the User as well as providing a high quality service through the ZLATARNA DODIĆ Web Shop. ZLATARNA DODIĆ Web Shop collects and processes User’s data regarding their use of the site ZLATARNA DODIĆ Web Shop without disclosing the identity of the User and / or their personal information which would enable their identification.

The ZLATARNA DODIĆ Web Store collects and records the User’s IP address (IP) address or computer location for system administrators, troubleshooting, content retrieval certificates, or enhancements to technical aspects of the Internet service. The ZLATARNA DODIĆ Web Shop will automatically record the usage information of the ZLATARNA DODIĆ Web Shop by the User, including a log file about the presence of certain pages and / or content. Such information will be used exclusively by ZLATARNA DODIĆ Web Shop for the purpose of enhancing its service.

The buyer has the right to request the addition, correction or modification of incorrect personal data. The Seller regularly gives the Buyer the option of choice regarding the use of their data, including the option of deciding whether or not to remove their name from the lists used for marketing purposes.

ZLATARNA DODIĆ Web Shop does not save the credit card number of Users/buyers nor does it save transaction information. ZLATARNA DODIĆ Web Shop www.zlatarna-dodic.hr uses third party services for charging credit cards, i.e. company Web Zlatarne Dodić and authorized bans, which use encryption to protect confidential information.